Privacy Policy - How We Collect, Use & Protect Your Data

Last Updated: 1st January 2025. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Introduction

Casibus ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Casibus acts as a Claims Management Company (CMC) / Lead Generation service. Our primary function is to connect individuals who have potential legal claims with specialist solicitors.

2. The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data: First name, last name, title.
Contact Data: Email address and telephone numbers.
Case Data (Special Category Data): Details regarding your accident, the nature of your injury, and medical information relevant to your potential claim.
Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To perform the service: To assess your enquiry and pass your details to a panel solicitor who can handle your claim.
Legitimate Interests: To improve our website, services, and customer experiences.
Consent: We rely on your explicit consent (given via our enquiry forms) to process your Special Category Data (health/injury details).

As a lead generation service, our core business function involves sharing your data with third parties for the purpose of progressing your legal claim. We may share your personal data with:

Our Panel Solicitors: We will transfer your enquiry data to a regulated law firm who specialises in your type of claim. They will become the "Data Controller" once they accept your case.
Service Providers: IT and system administration services.
Regulators: The Financial Conduct Authority (FCA), Information Commissioner's Office (ICO), and other authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

7. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

8. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer (DPO) via:

Email: claims@casibus.co.uk
Address: [Insert Your Business Address Here]

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).